The first contact for
your IT service desk
on the phone.
Your ITSM gets an upgrade.
Your IT team has better things to do than answer the same questions all day.
Level0 handles the calls, chats and everyday fixes. And when something needs a human, your team gets the full story, not another problem to untangle.
And it's not just for IT. HR, facilities and customer service can use Level0 too.
Multilingual, not monotone.
Hear it yourself: a demo call, answered end to end by Level0.
The right voice for every language
Calls run today in German, English and Egyptian Arabic.
Any intelligence in the middle
The right model behind every agent, chosen for understanding, speech and cost.
Warm handover to your team
Level0 transfers the call to a human and briefs them on the conversation so far, so the caller never repeats themselves.
Your telephony, your rules
Provision numbers and compliance in the app, or bring your own carrier or SIP trunk.
We plug into your ITSM
Level0 reads from and writes to the tools your team already uses. Nothing gets replaced.
- ITSM connectors. Works with Jira Service Management, ServiceNow, Freshdesk and many more. The setup phase connects your instance.
- Curated workflows. Ready-made actions, such as creating tickets with the right category.
- Custom integrations. Further systems via connectors, on request.
- Custom tools you make. Build your own API calls in Level0.
One agent, every channel, five minutes
Configure your agent once, then deploy it to phone, web chat, WhatsApp, Slack and Microsoft Teams. Same knowledge, same tools, same answers on every channel.
Voice enabledjust now
+49 xx xxxxxxx
Every answer, grounded in your knowledge
Two ways to pay, one product
Every feature and every channel in both. Pricing on request.
Pay as you go
Start without an employee count and let usage set the bill.
- Base platform fee plus usage credits
- Costs track what you actually use
- No per-channel fees
Per covered employee
PredictableOne price per employee, everything bundled.
- Fixed price per employee per month
- Bundled credits for every employee, platform fee included
- Overage credits 20% cheaper than pay-as-you-go
Frequently asked questions
Who builds Level0
Level0 Software UG (haftungsbeschränkt) was founded in March 2026, and we are building in Berlin. Managing director Tobias Kißmer has worked in enterprise IT service management for more than 15 years. Massimo Sanna leads technology, Mustapha Nada leads finance and marketing.
Active in Germany, Saudi Arabia, Egypt and the United Arab Emirates.
Level0 has been accepted by these startup programmes:
- Anthropic
- LiveKit
- PostHog
See Level0 on your own service desk requests.
A pilot runs in 2 to 4 weeks: one channel, one agreed workflow, and success criteria fixed up front.